Account Health and Issue Resolution Specialist

We are looking for a highly skilled Amazon Resolution Specialist to join our Titan Ignite team, providing expert-level support for external clients facing complex and unpredictable Amazon Seller Central issues. Clients subscribing to this service encounter a wide range of problems, from listing errors to account health violations, requiring a deep understanding of Amazon's ecosystem, policies, and troubleshooting processes.

Key Qualifications & Expertise:
? Amazon Seller Central Expert – Strong background in resolving all-around Seller Central issues, including listing errors, compliance updates, variation setups, and case escalations.
? Amazon Support Experience (Preferred) – Prior experience working with Amazon Seller Support, Catalog Team, or Account Health Support is a significant advantage.
? Problem-Solving Mindset – Ability to analyze, diagnose, and resolve complex seller issues efficiently.
? Case Handling & Escalation Mastery – Proven experience in successfully handling case escalations, appeals, and interventions with Amazon support teams.
? Technical Proficiency – Familiarity with flat file uploads, category changes, compliance updates, and variation setups.
? Adaptability & Resilience – Clients' issues are unpredictable and can span multiple Amazon departments, so the candidate must be comfortable working in a fast-paced, problem-solving environment.
? Attention to Detail – Ability to catch inconsistencies in cases, identify policy violations, and communicate with Amazon Support effectively.
? Strong Communication Skills – Must be able to clearly explain complex Amazon processes to clients, provide accurate guidance, and document resolutions.
? Customer-Oriented Approach – While resolving issues, maintaining a professional, empathetic, and proactive approach with clients is essential.

Scope of Work (Responsibilities):
???? Manage Amazon Seller Central roadblocks – Resolve listing errors, product suspensions, compliance issues, hijackers, and category-related problems.
???? Handle Account Health & Policy Violations – Address performance defects, policy violations, and suppressed listings.
???? Execute Flat File Uploads & Variations Adjustments – Set up and modify parent/child variations, correct incorrect attributes, and merge variation reviews.
???? Escalate Cases & Submit Appeals – Communicate directly with Amazon’s internal teams, compose comprehensive emails in behalf of clients, push for resolutions, and escalate when necessary.
???? Resolve FBA & Brand Registry Issues – Handle shipment discrepancies, unfulfillable inventory concerns, brand registry and trademark-related problems.
???? Track & Document Case Progress – Maintain records of cases, client interactions, and resolutions for reference and accountability.

Out of Scope (Not Included in This Role):

???? Full Account Shutdowns & Recoveries
???? Product Validation or Research
????A+ Content & Listing Optimizations
????PPC Management & Advertising Strategy
????General Data Entry & Report Downloads
????Automation & AI-Based Solutions

Ideal Candidate Profile:

3+ years of experience in Amazon Seller Central support or Amazon Catalog/Account Health teams.

Strong background in Amazon policy enforcement, troubleshooting, and case escalations.

Proven track record of solving complex Amazon issues and restoring account health.

Ability to work independently and manage multiple client cases efficiently.

Excellent written and verbal communication skills to interact professionally with Amazon support teams and clients.

This is a high-impact role that requires someone with Amazon expertise, a strategic mindset, and problem-solving skills. If you have a background and can handle unpredictable, all-encompassing Amazon issues, you’ll be a great fit for this role.

To apply, please submit your application through the following link: Upgrade to see actual info