Virtual Assistant | Amazon VA | Fraud Prevention Specialist

I improved the accuracy of Amazon listings by manually updating product details and SKUs, as well as using templates. I also resolved missing variation issues to ensure listings were activated correctly, and I tracked progress using Monday.com. In purchasing, I contributed to boosting seasonal sales by creating buy list suggestions based on market trends and built strong vendor relationships through regular communication, stock checks, and order processing. I maintained accurate records by updating master sheets in Google Sheets and simplified operations by extracting and organizing reports from Amazon Seller Central.

I am capable of handling a wide range of general administrative tasks, including but not limited to managing emails, scheduling appointments, organizing files, data entry, and coordinating meetings. I am also proficient in using various office software and tools.

I streamlined the withdrawal review process to ensure accurate verification of user accounts, effectively reducing fraudulent activity. By thoroughly reviewing ID submissions, I identified and prevented the use of counterfeit IDs, enhancing platform security. I also improved account management by assessing unban appeals and reinstating eligible users, balancing fairness with policy compliance. Additionally, I investigated and resolved users’ offer tickets for missing rewards, ensuring accurate solutions and maintaining trust. My proactive approach in identifying and addressing user misconduct helped reduce Terms of Service violations.

Focusing on employee compensation and time tracking. I accurately calculated and processed employee salaries, ensuring timely and correct payments. Additionally, I managed and tracked employee work hours, absences, and overtime to maintain accurate records and ensure fair compensation.

I worked as a Purchasing and Data Management Assistant for a Florida-based company, where my tasks included inventory checking and management.

I provided prompt and helpful support by answering user questions through Intercom, which led to higher customer satisfaction. I also helped keep the chat environment safe and friendly by monitoring conversations and making sure everyone followed the rules.

All of my previous roles, both local and as a General Virtual Assistant, have involved data management.

I don't have hands-on marketing experience, but I have a strong foundation in the field, thanks to my Bachelor's degree in Business Administration with a major in Marketing Management.