Virtual Assistant | Customer Service Specialist | Social Media Manager
Hi there! My name is
What I Offer:
Customer Service Expertise: With my background as a CSR and Team Leader, I’ve handled complex customer concerns, provided billing and technical support, and consistently delivered excellent service. I’ve worked with over 180 calls daily and am well-versed in CRM tools.
Virtual Assistance: I’m skilled in
Social Media Management: I manage social media platforms by creating engaging content, scheduling posts, and boosting sales and engagement. Using tools like Canva, I design graphics and promotional videos to enhance brand visibility.
Tech-Savvy Problem Solver: From troubleshooting technical issues to creating efficient workflows, I adapt quickly to new tools and systems, making me a valuable tea
Why Work With Me?
I’m highly organized, detail-oriented, and passionate about providing top-notch service to my clients. Whether it’s managing day-to-day tasks or resolving customer concerns, I’m here to support your business with dedication and professionalism.Skills Snapshot:
-Customer and Technical Support
-Social Media Management
-Graphic and Video Editing (Canva, Adobe Suite)
- Data Entry and Research
-Content Creation and Article
-Writing
Let’s work together to achieve your business goals. I’m excited to be part of your success!
Experience: 1 - 2 years
I am currently managing two Social media pages in Facebook for a local client. Experienced in creating graphics, video presentation, reels , carousels and content alongside with calendar management for social media using Canva, and other tools.
Experience: 2 - 5 years
I have three years of experience in the BPO industry. I handled three different accounts , first is customer/technical service representative in Dish Network, Second is cold caller for health insurance, and third is customer service representative in BK class and Dollar Learning Foundation, both Bankruptcy course providers. These three companies are US Based
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