Experienced Virtual Assistant | Complaint & Credit Managemen

Overview

Looking for full-time work (8 hours/day)

at $7.39/hour ($1,300.01/month)

Associates degree

Last Active

February 25th, 2025 (2 days ago)

Member Since

September 15th, 2017

Profile Description

Experienced Virtual Assistant | Complaint & Credit Management Specialist | Operations & Team LeaderDetail-oriented and results-driven professional with over 13 years of experience in virtual assistance, complaint resolution, credit management, and operations leadership. Adept at managing administrative tasks, handling customer interactions, and optimizing business processes. Proven ability to lead teams, provide mentorship, and drive efficiency through data analysis and strategic decision-making.Key Expertise:? General Virtual Assistance (3 years) – Experienced in supporting an Amazon Business Sales Coach by managing CRM, scheduling appointments, sending email/SMS reminders, handling email campaigns, taking meeting minutes, and providing necessary student information.
? Complaint Management (3 years) – Skilled in handling inbound and outbound inquiries related to billing and sales, ensuring efficient issue resolution and customer satisfaction.
? Credit Management (7 years) – Extensive experience in inbound and outbound credit management, assisting clients with financial solutions while ensuring compliance with company policies.
? Call Center & Operations Management – Deep understanding of call center operations, including performance monitoring, coaching, and team leadership.
? Administrative & Data Management – Proficient in Microsoft Office (Excel, PPT, Outlook, Word), email communication, and data analysis for process improvement.
? Strong Communication & Leadership – Excellent verbal and written communication skills, with the ability to facilitate meetings, coach teams, and make critical business decisions under pressure.
? Problem-solving & Decision-Making – Highly responsible, adaptable, and capable of managing tasks under tight deadlines while maintaining quality and efficiency.A dedicated professional with a high regard for responsibility, leadership, and continuous improvement, always striving to add value and drive success in every role.