Shopify VA | Email Customer Support | Content Writer

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

March 10th, 2025 (today)

Member Since

June 3rd, 2017

Profile Description

I am a dedicated and results-driven professional with over 10 years of experience in content writing, Shopify product listing, customer support, and operations management. My adaptability and commitment to excellence have allowed me to thrive in e-commerce, digital marketing, and customer relations.Content Writing & E-Commerce ExpertiseVersatile Content Writer: Created high-quality, SEO-optimized articles for diverse industries, including online pharmacies, cannabis, tech gadgets, and packaging companies. Skilled in blogging, marketing copy, and managing content on WordPress and Trello.Shopify VA & Copywriter: Since 2017, I have managed over 15 Shopify dropshipping stores, writing compelling product descriptions, handling SKUs, price checks, and translating product listings into multiple languages. Experienced in creating high-converting sales funnels using Gempages and Funnelish.Email Customer Support & Customer RelationsI have extensive experience in email customer support, where I efficiently handle customer inquiries, manage order queries, process returns and exchanges, maintain and update customer records, send follow-up emails, and escalate complex issues when Upgrade to see actual info customer relations, I excel at building and maintaining positive relationships, addressing complaints, gathering feedback, coordinating with sales and marketing teams, managing loyalty programs, and conducting customer satisfaction surveys.Summary of Responsibilities:-Respond to customer emails promptly and professionally-Fulfill and process new orders accurately-Make necessary changes to existing orders-Initiate and process refunds and exchanges-Resolve disputes and chargebacks effectively-Track undelivered orders and communicate with CJ agents-Send follow-up emails to customers with errors in delivery details-Moderate Facebook pages and groups-Create templates for other customer support representatives-Translate messages into appropriate languages as neededFulfillment & Chargeback ManagementOrder Fulfillment: Process customer orders, coordinate packing and shipping, monitor inventory levels, handle returns, and provide real-time order Upgrade to see actual infoargeback Dispute Handling: Review and dispute claims, gather supporting documentation, liaise with payment processors, and implement chargeback prevention strategies.Operations & Team ManagementOperations Management: Led content and marketing teams in an internet marketing firm, overseeing payroll, hiring, invoicing, and bookkeeping while aligning team efforts with company goals.Facebook Moderation: Monitor and manage community interactions, enforce guidelines, respond to inquiries, remove inappropriate content, and host live events/Q&A sessions.Tools & Platforms Utilized:Zoho, Zendesk, ReAmaze
Shopify, CJ DropshippingFacebook, Google SpreadsheetsPayPal, StripeDeepL, ChatGPT, WordPress, SurferSEO, Shopify Blogs
I am a family-oriented mother of one amazing girl, deeply passionate about learning new skills and expanding my expertise. My dedication, adaptability, and diverse experience make me a valuable asset to any team looking for a skilled professional who can drive growth and efficiency.