Hi, my name is Romeo Garcia, and I have over seven years of experience in real estate operations, along with three years in the call center industry as a customer service representative, sales agent, and collections specialist.
In real estate, I was responsible for overseeing daily operations, staff training, process improvements, and system development. I built a nationwide network of agents across the U.S. through recruiting, inbound calls, text outreach, and
In my three years in the call center industry, I handled customer service, sales, and collections. I was recognized as a top-performing agent in both customer service and sales, excelling in resolving client concerns, upselling products, and meeting or exceeding collection targets. This experience sharpened my communication, negotiation, and problem-solving skills, which have been invaluable in my real estate career.
I am a highly detail-oriented professional with strong skills in client engagement, lead management, and process optimization. My combined experience in real estate and customer service has given me the ability to build strong relationships, drive business growth, and enhance operational efficiency.
Experience: 5 - 10 years
I have over seven years of experience in the real estate industry, where I was responsible for overseeing daily operations, staff training, process improvements, and system development. Throughout my career, I have built strong relationships with real estate professionals, helping streamline transactions and enhance business efficiency. Key Responsibilities & Accomplishments: In my role, I managed multiple aspects of real estate operations, including: ✅ Recruiting and Expanding a Nationwide Network – I successfully built a network of agents across the entire United States through inbound calls, text outreach, email campaigns, and direct engagement. ✅ Client Reporting & Data Management – I created detailed reports for lender partners, realtors, buyers, and sellers, ensuring they had the insights needed to make informed decisions. ✅ Document Preparation & Compliance – I was responsible for drafting and reviewing critical documents, such as: -Listing agreements -Buyer agreements -Referral agreements -Comparative Market Analysis (CMA) reports -Seller and Buyer net sheets -Process Improvement & System Development: One of my strengths is optimizing processes to improve workflow efficiency. I developed email templates for buyers, sellers, and lenders, ensuring consistent and professional communication. Additionally, I continuously engaged with clients through strategic follow-ups, automated email campaigns, and direct outreach, which helped strengthen relationships and increase conversion rates.
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