E-commerce virtual assistant

Overview

Looking for full-time work (8 hours/day)

at $5.70/hour ($1,003.20/month)

Associates degree

Last Active

November 23rd, 2024 (5 days ago)

Member Since

October 4th, 2024

Profile Description

For the past 4 years, I have been handling customer inquiries for a renowned sports apparel brand, ensuring the highest level of customer satisfaction and support. My role involved providing comprehensive assistance to customers across various platforms, including email and live chat to address their concerns and enhance their shopping experience.
Skills Applied:
Well-organized: Effectively prioritized and handled numerous customer queries daily, ensuring all issues were addressed promptly.
Efficient: Provided quick, accurate responses to customer inquiries, minimizing wait times and improving overall satisfaction.
Multitasking: Handled multiple communication channels simultaneously, seamlessly managing live chat and emails inquiries.
Customer-focused: Consistently provided empathetic, patient service, resolving issues with a focus on maintaining brand loyalty.
Problem-solving: Used critical thinking to troubleshoot customer problems and find effective solutions, ensuring a positive outcome for both the customer and the brand.
In this role, I demonstrated the ability to adapt to fast-paced, high-demand environments while delivering exceptional customer service, contributing to the brand’s reputation for customer care.