Experienced Customer Service / Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

February 23rd, 2025 (4 days ago)

Member Since

August 19th, 2024

Profile Description

Hello! I'm Upgrade to see actual info Upgrade to see actual info Upgrade to see actual info, a dedicated and experienced professional from Imus, Calabarzon, Philippines, with a strong background in the BPO industry. Over the past 8 years, I have honed my skills in customer service, problem-solving, technical support, making me a valuable asset to any team.

Professional Experience: 
I have worked in various roles within the BPO sector, including Customer Support with Sales at Teleperformance, Technical Support / Back Office and Complaints in Telstra, Technical Support and Case Manager in Acquire BPO, Email Handling Support / Content Moderator in Roblox, Chat / Email / Outbound and Social Media in Circles Life and Technical Support Specialist in T-Mobile. My responsibilities have included managing customer inquiries, resolving issues efficiently, and maintaining high levels of customer satisfaction. I am proficient in using CRM software such as Zendesk, Salesforce, Atlas and some, which has enabled me to stUpgrade to see actual infomline processes and improve service delivery.

Skills and Strengths: 
Customer Service Excellence: I am passionate about providing top-notch customer service and have a proven track record of exceeding client expectations.

Problem-Solving: I excel at identifying issues and implementing effective solutions quickly and efficiently.

Communication: My strong communication skills allow me to interact effectively with clients and teaUpgrade to see actual infombers, ensuring clear and concise information exchange.

Technical Proficiency: I am adept at using various CRM and productivity tools, which helps me manage tasks and projects efficiently.

Personal Traits: I am a proactive, empathetic, and resourceful individual who thrives in fast-paced environments. My focus, speed, and critical thinking abilities enable me to handle multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.

Why Choose Me?

With my extensive experience in the BPO industry and my commitment to personal integrity and business ethics, I am confident in my ability to contribute positively to your team. I am excited about the opportunity to bring my skills and experience to your organization and help you achieve your business goals.