As a Duty Manager, I bring a diverse skill set to ensure smooth operations and e

As a Duty Manager, I am experienced in both accepting and creating bookings to ensure that guests have a seamless and hassle-free experience. This involves managing reservations via phone, email, or online booking systems, accurately entering guest details, and confirming booking preferences, such as room types or special requests. I work closely with the front desk team and reservations team to ensure that all bookings are properly recorded and that the availability of rooms is accurately reflected in the system. Additionally, I handle adjustments to existing bookings, such as cancellations, date changes, or room upgrades, making sure to communicate these updates effectively with both the guest and relevant departments, including housekeeping and maintenance. I also monitor room inventory and occupancy levels, making adjustments as necessary to optimize revenue and guest satisfaction. By staying organized and attentive to detail, I ensure that booking processes run smoothly, contributing to an efficient check-in/check-out experience for guests.