Virtual Assistant | Team Leader | Content Moderator

In my customer service role, I managed Telco billing accounts for several months, assisting clients from the USA. This involved addressing billing inquiries, resolving issues, and providing detailed explanations of charges and account details. I focused on delivering clear and efficient solutions to enhance customer satisfaction and maintain a positive experience.

As a team leader, I prioritized effective communication and delegation, fostering a supportive and positive environment. I took pleasure in celebrating our successes and guiding the team through challenges, recognizing the potential in each member. My approach included active listening and collaborative problem-solving, leveraging collective strengths to achieve our goals and maintain a productive work atmosphere. This experience underscored the value of teamwork and my ability to contribute meaningfully to a positive team dynamic.

As a social media content moderator, I ensured the safety and integrity of online platforms by reviewing and filtering user-generated content according to community guidelines. I quickly identified and removed inappropriate or harmful content, including spam, hate speech, and misinformation, while balancing platform rules with user freedom of expression. My role required keen attention to detail, fast decision-making, and a strong understanding of the evolving landscape of social media. This experience honed my skills in critical thinking, content analysis, and maintaining a secure online environment.

As a transcriber, I was responsible for providing accurate transcriptions of commands spoken by individuals from Australia and New Zealand. My work involved ensuring that the AI system received precise and contextually correct transcriptions, enabling it to better understand and respond to regional accents and dialects. This role required keen attention to detail and a strong understanding of the nuances in language, which contributed to the improvement of the AI's performance.

I mastered calendar management through self-study, focusing on efficient scheduling and organization. As a team leader, I applied these skills to manage my calendar effectively, ensuring timely meetings, deadlines, and team coordination. This proactive approach helped streamline operations and enhance productivity within the team.

My experience in email management includes self-study to master the skills required for effective inbox organization and communication. As a team leader, I applied my knowledge to manage my own inbox efficiently, utilizing labels and folders to streamline my workflow. Additionally, I shared these practices with my co-team leads to enhance their email management skills and improve overall team productivity.

Outside of work, I take charge of planning travel details and itineraries for family trips and outings with friends. To enhance my skills, I have conducted research and studied various aspects of travel planning. I genuinely enjoy this process, as it helps ensure smooth and problem-free experiences during our trips.

As a Spanish bilingual, I have dedicated myself to learning the language to acquire a new skill. While I haven't yet had the opportunity to use it professionally, I am eager to embrace the challenge and apply it in a work setting to enhance my proficiency and contribute more effectively. My goal is to leverage my language skills to broaden my professional capabilities and add value to my work.