Goal oriented and proactive customer service specialist committed to exceeding expectations in every interaction. Possessing exceptional communication skills and the ability to cultivate relationships to enhance business retention. I offer my services and resolve to be an asset to your venture.
Experience: 2 - 5 years
A top agent in our LOB Handled three LOB’s (Benefits, Claims, and DNA) Inbound agent taking more than one hundred calls a day Dental Providers (Benefits) - handling inquiries from Providers calling in for Member’s dental insurance and dental codes coverage Dental Providers (Claims) - handling inquiries from Providers calling in about Member’s claims status, payments, and history. Dental Providers (DNA) - handling inquiries about the credentialing of Providers and their participation. POC if our team leader is out and working with some admin tasks.
Experience: 2 - 5 years
POC if our team leader is out or if he needs some help and working with some admin tasks. Send updates, and follow up for the completion from my teammates.
Experience: 2 - 5 years
A top agent in our LOB Handled three LOB’s (Benefits, Claims, and DNA) Inbound agent taking more than one hundred calls a day Dental Providers (Benefits) - handling inquiries from Providers calling in for Member’s dental insurance and dental codes coverage Dental Providers (Claims) - handling inquiries from Providers calling in about Member’s claims status and pre-authorization, payments, and history. Dental Providers (DNA) - handling inquiries about the credentialing of Providers and their participation. POC if our team leader is out and working with some admin tasks.
Experience: 2 - 5 years
A top agent in our LOB Handled three LOB’s (Benefits, Claims, and DNA) Inbound agent taking more than one hundred calls a day Dental Providers (Benefits) - handling inquiries from Providers calling in for Member’s dental insurance and dental codes coverage Dental Providers (Claims) - handling inquiries from Providers calling in about Member’s claims status, payments, and history. Dental Providers (DNA) - handling inquiries about the credentialing of Providers and their participation. POC if our team leader is out and working with some admin tasks.
Experience: 1 - 2 years
My team leader will give me a task to collate the surveys, OT, and completion of my teammates.
Experience: Less than 6 months
Entering customer and account data from source documents within time limits Compiling, verifying accuracy and sorting information to prepare source data for computer entry Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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