Virtual Assistant

Overview

Looking for full-time work (7 hours/day)

at $5.00/hour ($770.00/month)

Bachelors degree

Last Active

February 23rd, 2025 (4 days ago)

Member Since

June 9th, 2024

Profile Description

Hello,
Thank you for checking out my profile. Here's a quick overview of my skills and strengths.
I have 8 years experience in BPO. I managed to be in different roles for over several years within the same company. The key to my success has always been to learn quickly and to then reach for higher personal and professional standards by seeking additional responsibilities. I'm a detail-oriented person, efficient and self-motivated. I have worked in the BPO industry as Customer Service Representative, Data Quality Analyst, Quality Evaluator, Risk and Compliance Associate.
•Phone Skills: Inbound and outbound calls
•Calls and case audits that drive high level of data accuracy and quality performance.
•Facilitation of regular meetings and calibrations to promote alignment and streamlining of business processes.
•Conduct RCA (Root Cause Analysis) for the outliers and provide action plans to boost team performance.
•Administrative Tasks: Email, Calendar and Travel management.

Technical Skills
• Computer Literate
• Proficient in Microsoft Office (Ms Word, Excel, Powerpoint, Teams, Outlook), Google Workspace(Google Form, Docs, Meet, Mail, Drive), CRM, Dropbox, Krisp, Grammarly, Acrobat, Photoshop, Visual Basic, Chat GPT, Jibble, Slack, Zoom, Skype, PDF utilization, File Format management, Virtual Scanner, Facebook Business Suite

My genuine interest in supporting teams/programs and maintaining a high level of standards has led me to become successful in any roles given to me. My goal has always been to exceed the expectations both of my employer and the customers.