Virtual Assistant

I have over seven years of experience with the Shopify platform, where I've gained extensive knowledge in managing customer refunds, processing orders, and troubleshooting various aspects of the system through independent research and hands-on practice.

I have worked in a contact lens company, where I developed expertise in processing customer orders, managing returns and refunds, and ensuring a seamless shopping experience. Additionally, I served as a Quality Assurance specialist, auditing agent calls to maintain high service standards and ensure customer satisfaction.

I have worked in a contact lens company, where I was responsible for handling customer calls to verify their information and confirm orders.

Utilize Zendesk's ticketing system to track, prioritize, and resolve customer issues efficiently and create.

Effectively Control Call Flow: Manage outbound calls to ensure they are productive, efficient, and on-topic by actively guiding conversations towards resolution and resolve customer inquiries, complaints, and technical issues within the first call, reducing the need for follow-up