ECommerce Virtual Assistant | Customer Service Specialist

Providing exceptional customer service by handling inquiries, processing refunds, and resolving delivery issues. Responding to customer queries regarding order status, shipping updates, and expected delivery times via email. Addressing and resolving issues related to lost, delayed, or incorrect orders. Updating customers on the status of their orders, including shipping delays, processing times, and delivery confirmations. Managing and processing returns or exchanges while ensuring compliance with store policies and maintaining customer satisfaction.

I am skilled in accurate data input, ensuring precise and efficient entry into various platforms such as spreadsheets and databases. I verify and cross-check data to maintain consistency and accuracy, while organizing and managing digital files for improved accessibility. I have strong proficiency in Excel and Google Sheets for data organization, sorting, filtering, and analysis. My attention to detail allows me to identify and correct errors, ensuring high-quality records and smooth data flow. I also excel in time management, completing tasks efficiently within set deadlines.

Overseeing the entire order process, from initial contact with suppliers on AliExpress to ensure smooth operations, to order placement and fulfillment. First, I reach out to specific stores on AliExpress to confirm product availability, then proceed to place the order into fulfillment, ensuring timely and accurate delivery to customers.

Conducting research to identify trending products and market demand.

Creating and editing visual content for product listings and promotional materials on Shopify to enhance product appeal and ensure consistent branding.

Using Shopify to track customer orders and provide real-time updates on their status.