I have over 11 years of experience as a Technical Support, Operations Supervisor, and event coordinator. I excel in detailed planning, problem-solving, and enhancing operational efficiency. I created workflows and action plans that lead to customer satisfaction and operational success. Overtime, I master using Google Workspace, Notion, and Microsoft Office Tools. I hold a degree in Information Technology, and I practice photo and video editing for Digital Marketing.
EXPERIENCED: Supervisor, IT, Graphic Design and Video Editing, Technical Support, Sales,
SUPERVISOR
- Six Sigma Yellow Belt Certified
- Team management skills
- Effective Coaching and Teaching skills
- Admin Tasks
-Experience with Citrix, Logme In, Power BI, Sharepoint,
and Google Workspace
CUSTOMER SUPPORT
-Experience with CRM Software (Salesfoce, SAP and ACSS)
- Handling inbound phone inquiries
- Account monitoring/management and frontline resolution/assistance
- Fluent and effective in English language
TECHNICAL SUPPORT
-Experience with CRM Software (Salesfoce, SAP and ACSS)
- Handling inbound technical issues for various type of devices
- Complex troubleshooting in mobile phones, computers, and other portable and electronic devices/gadgets
- Fluent and effective in English languag
-Experience with CRM Software (Salesfoce, SAP and ACSS)
- Handling inquiries and support by effective writing and documentation
- Fast, prompt and professional non-verbal communication
GRAPHIC DESIGNER
- Create designs, concepts, and sample layouts for various products, logos, and websites using computer software
- Skills in Adobe Photoshop, Adobe Lightroom, Pixlr, and other mobile/computer editing apps.
VIDEO EDITING
- Editing videos using Adobe Premiere, Power Director, Sony Vegas, Windows Movie Maker and other mobile/web video editing apps.
- Creating raw videos from camera or mobile and turn into cinematic/advertisement type videos
Experience: 6 months - 1 year
Search Engine Optimization | Truelogic October 2012 - March 2013 Managing SEO rankings by web development Managing website and social media pages Graphic designs for header and banner Writing and documentation
Experience: 5 - 10 years
A. Graphic Design - Create designs, concepts, and sample layouts for various products, logos, and websites using computer software - Skills in Adobe Photoshop, Adobe Lightroom, Pixlr, and other mobile/computer editing apps. B. Video Editing - Editing videos using Adobe Premiere, Power Director, Sony Vegas, Windows Movie Maker and other mobile/web video editing apps. - Creating raw videos from camera or mobile and turn into cinematic/advertisement type videos
Experience: 5 - 10 years
1. Customer Support - Handling inbound phone inquiries - Account monitoring/management and frontline resolution/assistance - Fluent and effective in English language 2. Technical Support - Handling inbound technical issues for various type of devices - Complex troubleshooting in mobile phones, computers, and other portable and electronic devices/gadgets - Fluent and effective in English language 3. Email and Chat Support - Handling inquiries and support by effective writing and documentation - Fast, prompt and professional non-verbal communication
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