Executive Resolutions Specialist | Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

March 4th, 2025 (today)

Member Since

October 18th, 2023

Profile Description

• Spearheaded the highest escalation team specializing in smartphones, overseeing both software and hardware technical support.

• Managed and resolved complex issues related to various smartphone models, ensuring customer satisfaction and retention.

•Coordinated and managed various projects, ensuring efficient workflow, effective communication, and timely delivery of milestones. Successfully managed billing inquiries, ensuring accurate and prompt resolutions.

• Created and curated engaging content for blog posts, social media, and newsletters, contributing to a 15% growth in online engagement.

Key Achievements:
• Successfully resolved 95% of escalated cases, exceeding departmental resolution targets.

•Implemented training programs for support staff, resulting in improved team efficiency and expertise.

• Initiated and led cross-functional collaboration between engineering and support teams, resulting in faster bug fixes and updates.

•Conducted keyword research and implemented on-page and off-page optimization strategies, resulting in a 20% increase in website traffic.

Basic Information

Age: 24

Gender: Female

Website: Sign Up with Pro Account to View

Address: Santa Catalina, Negros Oriental

Tests Taken: IQ
Score: 120: DISC
Dominance: 15%
Influence: 10%
Steadiness: 60%
Compliance: 15%: English
C2(Advanced/Mastery)

Kyn

Executive Resolutions Specialist | Virtual Assistant

Overview

Profile Description

Top Skills

Project Management

Office and Administration » Calendar Management

Office and Administration » Data Entry

Other Skills

Marketing » Email Marketing

Marketing » Social Media Management

Office and Administration » Collaboration

Virtual Assistant

Basic Information