Virtual Assistant

Update customers’ Medical cards of their shipment time frame. • Discuss the customer’s billing information about premium products and coverage. • Call the doctor’s office to schedule appointments and recommended services to them based on listening to their needs and concerns. • Educate customers of their billing status and past due balance. • Processed refunds for customers or billing adjustments based on information from a computerized billing system and customer feedback. • Search list of doctors based on members’ geographical location. • Coordinate with the vendor regarding their customer’s concern about prior authorization of claims status. • Achieved high call quality scores each week based on each customer’s level of satisfaction after they received a resolution.