I am a licensed Civil Engineer offering virtual assistance in the field of Construction and Engineering.
I gained valuable experience at our local Engineer's Office, where I planned and designed government facilities for public use. I also served as a Site Engineer at a private engineering company, supervising construction projects. Additionally, I've worked with several US-based construction companies as a Virtual Assistant. In these roles, I handled tasks related to Inventory sheets, Construction Logs, and administrative duties. These experiences have honed my skills and deepened my understanding of the industry.
Beyond my civil engineering background, I've gained experience as a Customer Service Representative for ATNT and provided
I am proficient in the following software:
- AutoCAD
- SketchUp
- Lumion
- Microsoft Office (Excel, Word, PowerPoint)
- G Suite (Sheets, Docs, Drive)
- OneDrive
- Zendesk
- Slack
- Wix Website
- Loom
Additionally, I am a fast learner and eager to acquire proficiency in any new software required for the job.
I aim to provide clients with an excellent experience by simplifying task management, and delivering organized and high-quality work, enabling them to focus on their essential business or personal priorities.
Feel free to send me a message; my lines are always open. I look forward to building a positive and productive working relationship together!
Experience: 5 - 10 years
Experience: Less than 6 months
As an Email Chat Representative, I provide prompt and effective support, addressing customer queries with accuracy. With strong written communication skills, I offer detailed responses to meet customer needs. I resolve issues, provide product information, and guide customers through troubleshooting. Maintaining a professional and empathetic tone, I ensure customer satisfaction. With efficient multitasking, I manage high email volumes while delivering high-quality assistance.
Experience: 1 - 2 years
Working with number of clients with their admin developed my skills.
As an email support agent using Zendesk, my role involved managing incoming customer emails and tickets. I was responsible for understanding and addressing customer inquiries and issues, following established guidelines and procedures. Using the Zendesk platform, I navigated through tickets, categorized them appropriately, and ensured timely and effective responses. I aimed to provide excellent customer service by resolving problems, offering solutions, and maintaining clear and professional communication throughout the email exchange.
Experience: Less than 6 months
Experience: Less than 6 months
As an AT&T Customer Service Representative, I have honed my skills in addressing billing inquiries with precision and professionalism. With a keen eye for detail, I navigate billing systems adeptly, resolve discrepancies promptly, and provide transparent explanations of charges. By ensuring accurate billing practices, I prioritize customer satisfaction and maintain high standards of service.
Experience: Less than 6 months
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