Customer service: 9 years of experience providing customer support for e-commerce platforms. Able to effectively manage customer inquiries and complaints, and find quick and satisfactory resolutions. Skilled in identifying customer needs and providing personalized solutions to ensure customer satisfaction.
Leadership and management: Proven ability to lead and develop people to deliver high-quality customer service. Experienced in coaching, mentoring, and training new and existing tea
Communication: Strong communication skills, both verbal and written, with a focus on clear and concise messaging. Able to effectively communicate with customers, tea
Problem-solving: Skilled in analyzing complex situations and identifying root causes to provide effective solutions. Able to think creatively and strategically to address customer needs and achieve business objectives.
Technical skills: Experienced in working with a variety of customer service tools and software, including call center software, ticketing systems, and CRM platforms. Able to quickly learn and adapt to new technology as needed.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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