Virtual Assistant | Customer Service Support |ESL Teacher

Overview

Looking for part-time work (4 hours/day)

at $5.00/hour ($440.00/month)

Bachelors degree

Last Active

November 27th, 2024 (2 days ago)

Member Since

October 16th, 2022

Profile Description

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WORK EXPERIENCE:
EXECUTIVE VIRTUAL ASSISTANT| Brentnall Group
May 2024 - November 2024
System Setup: Implemented new systems and streamlined processes to boost productivity.Website Management: Created and maintained websites for professional online presence.Document Design: Standardized and branded official documents.Email Hosting: Set up secure email hosting to enhance company communications.Document Storage: Organized document storage for quick, secure Upgrade to see actual infotomation: Built workflows to automate tasks and reduce manual work.Project Management: Coordinated tasks and timelines via ClickUp to ensure team alignment.CRM Management: Managed CRM database to support client relationship strategies.
VIRTUAL ASSISTANT | Fidelis Tax and Accounting | The VA Group
January 2023 - May 2024
Simplify workflow for Fidelis Tax and Accounting employees and clients through streamlined procedures.
Gather, upload, and organize documents in client folders for easy accessibility.
Generate daily reports, tracking call, message, and meeting logs for colleagues.
Monitor client account updates on the portal and check QuickBooks runtime for employees.
Develop fillable PDF files for both employees and clients.
Organize spreadsheets for efficient data lookup.
Conduct follow-up emails with clients regarding tax documents and clarifications.
Create projects for Enrolled Agents to enhance organization and workflow in tax reviews.

EXECUTIVE VIRTUAL ASSISTANT | We Greaux People | V.I.P.S. Virtual Internet Professional Specialist
November 2022 - December 2022
Provide comprehensive administrative support as an Executive Virtual Assistant.
Manage database, CRM, and scheduling for efficient operations.
Handle email management and basic administrative tasks.
Represent clients in meetings, liaising with key contacts.
Organize documents, notes, and support listing activities.
Ensure timely and efficient fulfillment of client needs.

CUSTOMER SERVICE REPRESENTATIVE I I I | Norton LifeLock | Qualfon Dumaguete Philippines Inc.
January 2022 - November 2022
Ensure the highest quality of service and security for Norton LifeLock customers.
Assist customers with device and identity security, offering support for various security iUpgrade to see actual info.
Guide customers through due process based on their subscriptions.
Support and advise customers in disputing suspicious activities.
Dedicate efforts to ensuring customer security by offering essential support and knowledge.

ENGLISH AS A SECOND LANGUAGE TEACHER
October 2017 - December 2021 | Engoo Tutors
December 2015 - September 2017 | RareJob Philippines Inc.
In my role as an English as a Second Language (ESL) teacher, I work with students of diverse ages and proficiency levels.
Provide instruction at elementary, secondary, post-secondary, and adult education levels.
Develop comprehensive ESL curricula covering various language aspects, including grammar, writing, and pronunciation.
Aim to equip students with essential tools for language proficiency and cultivate a deeper understanding and appreciation of English.

REAL ESTATE VIRTUAL ASSISTANT | MyOutDesk
October 2015 - December 2015
Real Estate Virtual Assistant specializing in property searches and lead generation.
Provide up-to-date market insights and efficient organization of information.
Identify potential properties, compile reports, and maintain accurate transaction records.
Assist clients in making well-informed decisions by offering optimal property options.

CUSTOMER SERVICE REPRESENTATIVE II |  Anthem HIX | TeleTech Dumaguete
September 2014 - October 2015
As a Customer Service Representative II at Anthem HIX, I verify patient eligibility, benefits, and claim status.
Handle highly sensitive and protected health information with utmost accuracy.
Prioritize customer satisfaction, build strong relationships with clients.
Dedicated to providing up-to-date and accurate information.
Constantly seek ways to enhance processes for delivering the highest quality service.

LPS TSG AND REO SEARCHER | Data Service Group | Qualfon Dumaguete Philippines Inc.
April 2013 - September 2014
Specialize in processing property-related documents in the United States.
Conduct meticulous reviews of deeds of trust, mortgages, and related files to prevent costly errors.
Ensure the smooth progression of the process, aiding in clarity of rights, obligations, and potential risks for all parties involved.