Virtual Assistant / Property Manager

I have extensive experience in managing properties across multiple leading online travel agencies and vacation rental platforms, including Airbnb, Booking.com, VRBO, Expedia, FlipKey, and Agoda. My expertise encompasses creating and optimizing high-quality listings, handling guest communications, coordinating reservations, and implementing competitive pricing strategies to maximize occupancy and revenue. I am proficient in using each platform's unique tools and features to enhance listing visibility, monitor performance, and ensure exceptional guest experiences. With strong problem-solving skills and a customer-focused approach, I am committed to providing excellent service and addressing any issues that may arise during a guest's stay. My comprehensive knowledge in property management allows me to effectively analyze market trends, set competitive rates, and achieve optimal financial performance, ultimately ensuring seamless operations and high levels of guest satisfaction.

I have 1 year and 2 months of experience as a chat support representative for DoorDash. During this time, I effectively handled a high volume of customer inquiries and resolved a wide range of issues through live chat. My role involved assisting customers with order placements, tracking deliveries, handling complaints, and providing solutions for various service-related problems. I excelled in delivering prompt and accurate responses, ensuring customer satisfaction, and maintaining a positive company image. My experience also included utilizing customer support tools and software to manage chat conversations efficiently and documenting interactions for quality assurance purposes. My ability to communicate clearly and empathetically enabled me to resolve customer issues swiftly and maintain high levels of customer satisfaction.

In my previous jobs, I successfully handled customer inquiries and communications via email, ensuring prompt and professional responses. My responsibilities included addressing customer concerns, providing detailed product information, processing orders, and resolving issues to ensure a high level of customer satisfaction. I am skilled in using email management tools and systems to efficiently organize and prioritize incoming emails, streamline responses, and maintain clear and consistent communication with customers. My attention to detail and strong written communication skills have enabled me to effectively manage complex inquiries and uphold excellent standards of customer service through email interactions.

I have experience as a transcriptionist, specializing in converting audio and video recordings into written text. I am skilled in accurately transcribing interviews, meetings, and other spoken content. With a keen attention to detail, I ensure that transcripts are error-free and formatted correctly. I am proficient in grammar and punctuation, delivering clear and precise transcripts. I am dedicated to meeting deadlines and managing tasks efficiently. I look forward to contributing my transcription skills to your projects and providing reliable service. Let's collaborate to achieve your transcription needs effectively!

In my previous positions/job, I was responsible for accurately entering and updating data related to customer orders, inventory management, and sales transactions. My tasks included inputting information into databases, spreadsheets, and other digital platforms with a high degree of accuracy and attention to detail. I am proficient in using data entry software and tools to ensure efficient data processing and retrieval. Additionally, I have experience in verifying data integrity, resolving discrepancies, and maintaining confidentiality in handling sensitive information. My meticulous approach and organizational skills have enabled me to contribute effectively to maintaining accurate records and supporting operational efficiency in data-driven environments.

I have valuable experience in English phone support, gained through my roles at my previous jobs. In these positions, I provided exceptional customer service over the phone, addressing a wide range of inquiries, resolving issues, and assisting with product information and orders. I am proficient in effectively communicating with customers, demonstrating empathy, and ensuring clarity in all interactions. My responsibilities included handling inbound calls professionally, documenting customer interactions accurately, and adhering to company policies and service standards. I am skilled in managing multiple tasks simultaneously and prioritizing customer satisfaction, contributing to a positive customer experience through proficient phone support.

My skills in social media marketing developed through my roles with my freelance work. In these positions, I successfully planned and executed social media campaigns across various platforms to enhance brand visibility and engagement. My responsibilities included creating compelling content, scheduling posts, and monitoring social media channels to interact with customers and address inquiries. I am proficient in using analytics tools to track campaign performance, analyze audience insights, and optimize strategies for better reach and engagement. Additionally, I have experience in community management, fostering relationships with followers, and leveraging social media trends to drive brand awareness and customer loyalty. My creative approach and strategic mindset have contributed to achieving marketing objectives and enhancing brand presence effectively through social media platforms.

This skill should be a 4 star for me but OLJ is not allowing me to. Anyway, I have extensive experience in managing short-term rentals across various OTAs (Online Travel Agencies) such as Airbnb, Booking.com, Vrbo, Expedia, Agoda, Tripadvisor, and more. My expertise includes optimizing property listings, communicating with guests, coordinating bookings, and overseeing maintenance schedules to ensure properties are well-prepared and maintained. I am skilled in providing exceptional guest experiences, focusing on hospitality, cleanliness, and guest satisfaction. With meticulous attention to detail and a proactive approach, I strive to maximize occupancy rates and earn positive reviews across platforms. I am enthusiastic about leveraging my experience to support your rental property management goals effectively. Let's work together to elevate your property's performance and enhance guest satisfaction across all OTAs!

I am a beginner-level graphic designer with hands-on experience in creating visually appealing content using Canva. My portfolio includes various projects such as social media graphics, flyers, banners, invitations, and business cards. I have a knack for generating simple yet effective design ideas that communicate messages. I pay close attention to detail, ensuring that my designs are error-free and align with the project requirements. I am also adept at understanding client needs and translating them into design solutions that match their vision. I am eager to contribute my skills to new projects and continue growing in the field of graphic design. Let's connect and create something wonderful!

I have 1 year and 2 months of combined experience in customer support, specializing in both chat and voice support roles. As a chat support representative for DoorDash and Giant International, I adeptly handled customer inquiries and issues through live chat platforms, ensuring prompt resolutions and high levels of customer satisfaction. Additionally, I have experience in voice support, where I effectively assisted customers via phone calls, addressing concerns, providing product information, and offering personalized assistance. My roles have honed my ability to communicate clearly and empathetically across different channels, utilizing customer support tools to deliver efficient service and maintain positive customer relationships. I am skilled in managing multiple tasks simultaneously, prioritizing customer needs, and contributing to the overall success of customer support operations.

I am proficient in Microsoft Excel with experience in data entry, analysis, and spreadsheet management. My skills include creating and formatting spreadsheets, using formulas and functions to analyze data, and generating reports. I am detail-oriented and capable of organizing large datasets efficiently. I have experience in data validation, sorting, and filtering to ensure accuracy and clarity in spreadsheets. With a commitment to accuracy and efficiency, I am eager to apply my Excel skills to assist with your data management and analysis needs. Let's collaborate to streamline processes and achieve your goals effectively!