- Expert in handling multiple chats.
-Assisted customer's inquiries like Billing, Basic Technical Support, Introductory Sales and Retention.
- Moved up to Subject Matter Expert (SME) to support 13 agents in a team and sometimes 26 when the other SME or Team Lead (TL) from the other team is not available.
- Setting appointments to the customers to have their phones checked in a store
- Take escalated calls from an agent
- Track the attendance of the team
- Take over the coaching session when TL is not around
- Proficient in MS Office Apps
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
SEE MORE REAL RESULTSOnlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.