Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $9.28/hour ($1,633.28/month)

Bachelors degree

Last Active

February 24th, 2025 (3 days ago)

Member Since

February 19th, 2022

Profile Description

As an experienced professional with expertise in calendar and email management, appointment setting, customer service, sales, quality assurance and project management, I specialize in providing seamless support to operations, executives and teams. With a strong background in organizing complex schedules, optimizing workflows, monitoring operational performance and ensuring the successful execution of projects, I am committed to helping businesses operate more efficiently.
Key strengths include:
Calendar & Email Management: Organizing and maintaining schedules, managing high volumes of emails, and ensuring that important communications are prioritized and addressed promptly.
Appointment Setting: Managing and confirming appointments, optimizing calendars to prevent scheduling conflicts, and ensuring that all parties involved are informed and prepared.
Customer Service & Sales: Assisting and helping customers with their queries, concerns and orders.
Quality Assurance & QA Management: Monitoring agent calls, emails and chat to ensure the service provided to each customer is aligned to the business values. Main responsibility is to maintain the quality service of a business. | Managing a group of QA professionals for the improvement of the site’s performance.
Project Management: Coordinating tasks, tracking progress, and ensuring projects are delivered on time and within scope, while keeping stakeholders updated with clear communication.

Known for my attention to detail, organizational skills, and proactive approach, I am dedicated to helping teams focus on their core responsibilities by handling essential administrative tasks with precision and efficiency.