I am an Information Technology graduate with a solid foundation in adapting to new tools and technologies. Before my professional career, I worked as a Technical Support Intern at Pru Life U.K., assisting agents in troubleshooting technical issues, creating digital posters for marketing, and encoding and processing agent licensing forms. This experience enhanced my technical skills and introduced me to the fast-paced marketing and customer support world.
I also have a basic understanding of WordPress and common productivity tools such as MS Office and Google Suite. My experience as an
Key Skills & Experiences:
Stress Management & Prioritization: Thriving under pressure while
managing urgent campaigns.
Organization & Task Management: Streamlining workflows for multiple
e-commerce accounts, inbox optimization, and campaign scheduling.
Problem-Solving & Patience: Resolving layout issues (especially in Outlook)
honed my technical troubleshooting skills.
Segmentation & Communication: Collaborating on segmentation strategies and
working with clients to deliver tailored solutions.
Tools I’m Proficient In:
SMS Marketing Platform: Postscript
Project Management: Jira, ClickUp, Odoo, Notion
Image Editing: Photoshop, Photopea
Web IDE: Dreamweaver, Pinegrow
Productivity Tools: MS Word, MS PowerPoint, MS Excel, Google Sheets, Google Docs, Google Slides
Web Development: WordPress
I’m committed to continuous learning and love finding efficient solutions to improve workflows. My goal is to grow into a well-rounded digital marketer, blending technical expertise with innovative strategies to achieve impactful results. If you’re looking for a dedicated, adaptable, and growth-oriented VA, feel free to reach out if my skills align with your needs!!
Experience: 6 months - 1 year
Managed email campaign setup, quality assurance, and scheduling using Klaviyo, Bluecore, and Blueshift across five eCommerce accounts, ensuring timely and error-free deployments.
Experience: Less than 6 months
During my internship, I assisted insurance agents with technical issues and needs, helping them in overcoming their issues and streamlining their everyday transactions.
Experience: Less than 6 months
During my internship, I honed my creative writing skills by crafting simple and engaging Facebook captions to promote products effectively.
Experience: Less than 6 months
Gained hands-on experience in video editing using CapCut and PowerDirector during my school days, creating engaging content and refining my editing skills for various projects.
Experience: Less than 6 months
During my internship, I supported insurance agents by addressing their inquiries and resolving technical concerns. As an Email Campaign Specialist, I catered to client needs by promptly handling their campaign-related concerns to ensure smooth and effective execution.
Experience: 1 - 2 years
During college, I used MS Excel for basic formulas, creating graphs, pivot tables, and data filtering. In my professional role, I utilized it to clean small data sets for importing and opting in subscribers, ensuring accuracy and efficiency.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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