Lorena
Executive Virtual Assistant/ SMM / E-commerce VA
Verified
With Timeproof
Overview
Looking for full-time work (12 hours/day)
at $5.00/hour ($1,320.00/month)
Associates degree
Last Active
November 26th, 2024 (5 days ago)
Member Since
October 8th, 2021
Profile Description
Welcome! I'm glad you're here to check out my profile. I hope you find what you're looking for and learn more about me.
Are you in search of a customer service expert who can take your business to new heights? Look no further! With a passion for providing exceptional support, a knack for problem-solving, and a friendly approach, I am your go-to professional for all things customer service. Whether it's handling inquiries, resolving issues, or ensuring customer satisfaction, I've got you covered!
* Brace yourself, here are the things I am capable of: *
- Virtual Assistance ~ Executive, Administrative, Personal
- Customer Service ~
- Social Media Management ~ Comments and Inbox Management
- Project Management ~ Supervision, Planning, Scheduling, Reporting and Analysis, File and document organization
-
- Lead Generation ~
- Data Entry ~ Research, Transcription, Data Collection, Extraction, Encoding
* Platforms I'm proficient In: *
. Avaya
. Citrix
. Five9
. Zendesk
. Live-chat
. Trello
. GoHighLevel
. 6-figure CRM
. CopeCart
. Wix
. JotForm
. Google Workspace
. Microsoft Excel
. Microsoft Word
. Trello
. Gorgias
. Square Calendar
My purpose as your Virtual Assistant is to provide you with exceptional administrative support while you focus on the bigger things. I'm ready to elevate your brand's reputation. Let's collaborate and create a customer service strategy that will leave your clients raving. Get in touch today and let's make customer service excellence our shared mission.
Top Skills
Professional Services » Management Services » Sales Management
Experience: 5 - 10 years
entails overseeing and optimizing sales processes, teams, and strategies to drive revenue growth and achieve organizational goals. It involves activities such as setting sales targets, coaching and motivating sales teams, analyzing market trends, managing client relationships, and implementing sales plans. The focus is on maximizing sales effectiveness and efficiency while ensuring customer satisfaction and sustainable business growth.
Customer Support
Experience: 5 - 10 years
involves providing assistance and resolving inquiries or issues raised by customers regarding products or services. It encompasses various communication channels such as email, phone, live chat, and social media, aiming to ensure customer satisfaction and retention. Effective customer support requires empathy, problem-solving skills, and product knowledge to address queries efficiently and maintain positive customer experiences.
Customer Support » Technical Support
Experience: 1 - 2 years
Other Skills
Customer Support » Ecommerce » Shopify
Experience: 6 months - 1 year
Customer Support » Sales Support » Hotel Booking
Experience: 1 - 2 years
Office and Administration » Email Management
Experience: 1 - 2 years
Basic Information
- Age
- 42
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Valencia, NEGROS ORIENTAL
- Tests Taken
- IQ
- Score: 124
- DISC
- Dominance: 43%
- Influence: 9%
- Steadiness: 28%
- Compliance: 21%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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