Niccorey

Top-notch Customer Care Specialist | Virtual Assistant

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $6.90/hour ($1,214.40/month)

Bachelors degree

Last Active

February 24th, 2025 (3 days ago)

Member Since

May 2nd, 2021

Profile Description

Your search ends here! I'll do the heavy lifting and let my 5 years of customer and technical support experience take the burden off your workload.

My specialties are as follows:

Responding to emails/chat that relates to:

   -Ordering - Product inquiry, suggestions, and compatibility, website overview, payment / check-out issues
   -Shipping - shipping status, late and missing parcel
   -Product - software, hardware issues, and warranty claims

Data Entry Tasks:

   -Monitoring / Updating daily tasks
   -Gather positive/negative feedback and respond to them
   -Updating Excel/Google Sheets for daily report
   -Creating Bug reports
   -Creating EOD (End of Day) reports

Social Media Moderator
Photo Editing
Video Editing

Tools Used:
Zendesk
Freshdesk
Microsoft Excel / Word
Photoshop / Canva<8efe80624d780eba0c6493ec45140364>Facebook Workplace
Google Workspace
Google Business Profile
Shopify
Shipstation / BackerKit
ERP

I believe that we should always provide a 5 -star, high-quality service to every customer. Whether it's a first-time or regular customer, how they are treated is a great factor in their loyalty to our brand. I always treat customers the same way that I would like to be treated and I believe that it's how it should be in every field.