Customer Support Representative / Virtual Assistant

I've been a Customer Support Representative for different companies and has experienced working with different support channels such as through email tickets, phone calls and even live chats. I've worked as a tech-support agent and troubleshot issues with network and VOIP. I've experienced working for an e-commerce company assisting customers who have concerns regarding the product we're offering. Recently, I also has been part of a Gaming Company wherein we assist our 'players' to resolve their concerns and get them back into the service.

Lead and manage the Trust and Safety operations, overseeing content moderation to maintain a safe and compliant platform environment. Responsible for removing inappropriate content, addressing team referrals and inquiries, and reviewing ban appeals to ensure decisions align with platform policies. Ensure the consistent enforcement of community guidelines to protect user safety and uphold the platform’s standards.

i have experience in creating, managing, and editing orders in Shopify and utilize the platform for E-commerce use.

I have familiar understanding when it comes to optimizing a website to rank for Google searches, part of this is searching for great links with values for backlinks purposes.