Virtual Assistant/Operation Specialist Ecommerce Industry
US California
I am driven and results-oriented operations coordinator with 3+ years of experience in the ecommerce industry. I have proven ability to manage and optimize operations, ensuring smooth and efficient order fulfillment. I have a strong attention to detail and accuracy, with a commitment to customer satisfaction. I am also an excellent communicator and have strong interpersonal skills, which allows me to work effectively with cross-functional teams. I am proficient in a variety of e-commerce software applications, including including Zendesk, Salesforce, and other software tools owned by the company.
Skills and experiences:
Managing inventory levels to ensuring that orders are fulfilled on time and accurately.
Attention to detail and accuracy.
Commitment to customer satisfaction.
Proficiency in e-commerce software applications
Manage refunds processed to customers by our Support team to spot trends around troublesome products, review RMA requests, and replenished unused stock.
Handle day-to-day vendor communication, managing all post-sale team
Monitor physical orders to ensure our partners are shipping out on time and delivering products in less than 14 business days without any delays to customers.
Consistently and effectively communicating updates to both our Vendors and internal tea
Coordinate Deal Extensions between our Sales team and partners.
Organize and update processes as needed. Responsible for updating our administrative database when a merchant is out of stock or experiencing an order fulfillment issue.
We interact regularly with our Support Team to monitor the development of issues that require contacting a partner merchant. Make critical decisions based on feedback fro
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