General Virtual Assistant

I have expertise in product management, including creating and setting up products, configuring pricing, and ensuring accurate and appealing listings. I am proficient in order processing, handling tasks such as creating draft orders, fulfilling orders, processing refunds, and managing cancellations efficiently. Additionally, I am skilled in creating discounts and promotions to boost sales.

In my previous company, I led a team that allowed me to handle most administrative tasks comprehensively. I managed a client account for an online store, overseeing email communications to ensure timely responses and efficient management. I organized the calendar by scheduling appointments and sending reminders to keep all engagements on track. Additionally, I performed data entry into spreadsheets and CRM systems for accurate decision-making, created and formatted documents, and maintained an organized digital filing system to support effective collaboration and task execution.

Produced engaging written content tailored to target audiences.

I am experienced in using Excel pivot tables, conditional formatting, advanced formulas such as COUNTIF and SUMIF to effectively analyze and present complex data. Additionally, I am also experienced using excel formulas to calculate gross margin percentage to evaluate product profitability and guide pricing strategies and other analysis.

Developed and implemented comprehensive SEO plans to enhance online visibility and search engine rankings. Identified and analyzed relevant keywords to optimize content and drive organic traffic.