Hire top-tier Community Moderation experts

Customer Service Representative at COZY EARTH (Beddings & Sleepwear)Respond to customer inquiries via email, live chat, SMS, and social media comments and DM’s using Gorgias regarding product concerns, product questions, return and exchanges, refunds, price matching and etc.Maintain a CSAT score above 85% and close 20 tickets and above an hour.Ability to multitask and assist multiple customers with live chats of up to three tickets and successfully closing them.

I began my journey moderating NFT servers before stepping into gaming communities like the Official MLBB PH Discord Server. Over the years, I have successfully managed, led, and moderated multiple Discord servers, ensuring smooth operations, strong engagement, and an active, well-moderated environment.Early NFT Community ManagementModerated and grew NFT communities such as Cursed Island, Plant Vs Undead, CryptoLifters, Underwater Life, Seafarmers, Blockverse, Unlinked, and Voidlight,