Property Manager/Guest Communication Airbnb,VRBO&Booking.com
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With three years of experience as a Short-Term Rental Virtual Assistant and a deep understanding of the industry, especially with Airbnb, I specialize in seamlessly managing property operations, streamlining processes, and achieving exceptional results. My commitment to delivering outstanding service ensures excellent experiences for both property owners and guests, helping your short-term rental business thrive effortlessly.In addition to my expertise in short-term rental management
I possess extensive experience, comprehensive training, and expertise across various domains including Customer Service, Technical Support, Escalation Management, Sales, and Marketing. With over a decade of proficiency in call handling, my forte lies in delivering gold-standard solutions to problems and ensuring utmost satisfaction for customers/clients.My tenure with top-tier Business Process Outsourcing (BPO) companies has honed my attitude, skills, and passion for excellence. These experience
I am a hardworking and dedicated individual, committed to contributing to the growth and prosperity of your company. I have experience working on Airbnb, Vrbo, Booking.com, and Vacasa which were all rental companies.
As a Short-term Rental Virtual Assistant, I excel in:- Guest Communication: Respond promptly and professionally to guest inquiries via chat and call.- Check-in/Check-out Assistance: Provide detailed property and amenity information during check-in/check-out.- Coordination and Standards: Coordinate with staff and guests to address concerns and maintain high standards.- Booking Management: Process bookings, confirm reservations, and update calendars accurately.-
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- Flexible to any shifts- Good communication and written skills- Good in graphic designing for advertisements- Good in using Microsoft tools including google sheets, slide and docs.- Good in managing Real State listings- Knowledgeable with Airbnb,VRBO,Expedia,Booking.com
Airbnb Property Manager with 3+ years of experience in thehospitality industry. Proven ability to manage the entire rentalprocess from start to finish, including responding to inquiries,booking reservations, and coordinating check-in/check-out, Filing damage claims and review removals. Expertisein developing and implementing strategies to provide a world-classshort-term rental vacation experience. Strong customer service skillsand attention to detail.
With almost 4 years of experience in email and call handling, I have developed my skill for effective and excellent customer care. I can do both outbound and inbound calls, email, and chat, and messaging as I am trained for all of them. I am ready to assist you with my reliability, loyalty, and flexibility. I am also very trainable and can handle tasks with minimal support. Punctuality is important for me, so if I say I can finish a certain task, I will.
Dedicated and detail-oriented professional seeking a Virtual Assistant role where I can leverage my strong organizational and communication skills to provide exceptional support and contribute to the efficiency and success of the team. Eager to utilize my proficiency in managing administrative tasks, scheduling, and client relations to help streamline operations and enhance productivity.
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