IT Service Desk / Helpdesk Analyst
More than eight years as an IT Service Desk/Helpdesk Analyst and more than three years in Customer Service for Business Process Outsourcing companies. I have served huge companies such as Johnsons and Johnsons, RioTinto, and Comcast. The following are the tools I have experience with: Ticketing Systems: • Service Now • ServiceDesk Plus • Freshdesk • FreshService • Zendesk • Solarwinds • JIRA Remote Control Tools: • LogMeIn • ConnectWise • BeyondTrust • Teamviewer • Quick Assist VPN: • Pulse