Freelancer | VA | Human Capital & Recruitment|Audit & Compli
Extensive contact center experience spanning operations, training, and leadership development. Established and proven success in process development and execution, people management, and coaching with high positive impact to employee engagement, customer experience, performance, client relationship, revenue capture, and cost reduction.I have 20 years work experience, 12 years of those are in the call center industry, from Customer Service to Technical and Billing Support. I can do ph