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With nearly three years of experience in the BPO industry, I have honed my skills as a team lead, subject matter expert, and customer service representative. My role involved a diverse range of responsibilities, including administrative tasks, handling escalations, coaching, and providing support to both customers and agents. I also have experience as an Order Processing Specialist for a flower retail company, where I managed order processing, CRM, and outbound calls. I am now eager to leverage

Professional Background:Started in BPO as a Collections Bad Debt Specialistfor US, Canada, and Hong Kong-based customers, subscribing for internationaldialing services to collect bad debt accounts.Promoted to Team Leader, where I managed a team of 16 to 21 agents, focusing on coaching, training, and motivating them to achieve monthly performance targets and maximize their commissions. I set ambitious goals to drive results and regularly attended managers' meetings t

Looking for a top-notch Facebook Ad Specialist?Over 4 years of expertise in Facebook AdsGenerated $1.3M+ in revenue for clientsManaged $500K+ in ad spend across campaignsWith over 4 years of hands-on experience managing Facebook/Meta Ads across diverse industries, I bring a proven track record of driving results. I've successfully managed multiple ad accounts, from e-commerce brands to service-based businesses like real estate, med spas, car industries, and li

Master Data Management - Supervisor- Perform monthly catch-up with team members (coaching, performance review). Actively seek feedback from team members to identify their needs and concerns- Maintain clear and consistent communication with stakeholders, including managers, and other relevant parties. Provide regular updates on project progress, concerns, and ensure transparency.- Ensure sufficient allocation of time, equipment and resources to meet target SLA.Master

"My Work Vision: I always treat the company I work with as if it's my own as I aim to be a big part of the growth of the business and grow professionally as well. I always wish to have a long term working relationship." Below are the skills I am good at: * Ecommerce & Shopify VA and Manager- product research, product listing, building store, creating landing pages, product pages, order fulfillment, customer service and the overall operations* Shopify Store Creation- creati

Hey everyone,I'm currently on the lookout for companies that truly prioritize their people. If your organization puts its employees first, I'd love to connect, because I believe my skills could be a great fit for your team.Here's what I bring to the table:People Management Pro: I'm all about understanding different social styles, thanks to my background in the DISC theory of psychology. It

Phone number: (+63) 9692689586Email address: jp.sta.romana@gmail.comWORK EXPERIENCES Team Leader: Service Delivery Teletech Philippines Retail Account (eBay) March 2011 – September 2024Responsible for the day-to-day management of a team of around 10 – 20 teammates. Monitor and review individuals and team progress against business objectives. Through regular coaching, enhance and improve teammate’s performance, proactively identifying performance

As an A+ Lead Generation and Online Research Expert with proficiency in LinkedIn outreach and virtual assistance.Need assistance that can level up your business? With expertise in converting leads into sales and transforming prospects into paying customers, coupled with innovative outreach strategies, I bring three years of hands-on experience in lead generation to the table. I'm self-sufficient and adept at meeting deadlines consistently.I'm your go-to person

Specializations:Marketing Coordinator & Project Manager - Serve as the primary point of contact for creative requests frominternal team members such as Growth Team, Web & EmailTeam, and any asset creation-related requests from alldepartments of the company. - Handle creatives team (graphic designers and video editors) bydefining to them the project scope, and deliverable

Skills: - Admin Assistant - Customer Support - Technical Support - Email Support - Chat Support - Team management - Quality Assurance - PDF to Word/Excel Conversion - Scanned Documents to Word/Excel - Audio and Video Transcription - Basic Photoshop - Web Research - Data Entry - Blog postings (Blogspot, Wordpress, etc) - Website and Game Testing - Typing Speed: 70 words per minute - Hootsuite - Magento (Order Entry and Processing) - TrackVia - Bill.com