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Hi I'm Jake from Manila, Philippines. My work experiences for the past 12 years consists solid customer service ensuring accuracy in resolving clients concerns and always satisfy their business to the company that I represent. I can speak and write English very well which was developed in time with my stint in the BPO industry.I've familiarize myself in all fields such as customer and technical support, escalation and even retention . I've managed different types of accounts and industries such as selling websites and SEO, Travel, Satellite TV, Telecommunications and broadband companies. I also have the talent of easily learning tools and software that will help me provide World class customer experience that will lead to customer satisfaction and advocacy. In return, it helps us gain more businesses from our clients by making sure that all the goals and metrics were met . I can say that I have already encountered every rejection there is, apply the most appropriate approach for different kinds of consumers, and come up with the best action whichever is applicable for the situation at hand. I've undergone several training and certifications that will definitely help me boost my knowledge in customer handling and problem solving. From Customer advocacy training, Project NPS, Root Cause Analysis, GROW coaching methods and a lot more which I apply not just at work but also in my everyday life. Also, working for the top satellite and biggest telecom companies trained my analytical and troubleshooting skills. I believe that there is always a resolution for every issue, does not really necessarily mean resolving the concern first hand but should know when it is beyond control and requires escalation, properly set expectations to prevent client aggravation and maintain the best possible relationship with our customers. Being a sports athlete that I am before in college, whenever my coach asks me to perform when our team needs it the most, I am confident that I can achieve his expectations from me just like how my boss can assure that I will bring in the numbers towards the success of our company.I'm available to start right away if ever. Thank you.