Operations Team Lead - Airbnb
I have acquired most of my skills from more 16 years in the BPO industry. I have been customer service rep to technical support rep and a trainer for an accounting software called Quickbooks, servicing their clients for Payroll and Installation services. I have classroom product training experience. I have an extensive experience with workforce management and started as an analyst and also became a wfm team lead, I did real time management, shrinkage, staffing, scheduling, reports data analysis